7
votes

Customer adds note in log in clueless

If customers could add a comment record in the clueless log for a particular line, then that could be a reminder of the time a particular action was taken or an explanation which could benefit AA tech support. Example: "modem taken offline - maintenance - evaluating new unit model xyz" or "power cut", "lightning strike", "router rebooted - admin"

You've got to admit this is a brilliant and cheap idea to help everyone.

Author: Cecil Ward, 27.03.2017, 21:14
Idea status: under consideration

Comments

Stone, 04.04.2017, 08:43
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Jayna, 14.04.2017, 04:52
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Gracyn, 15.04.2017, 18:58
Tip top stfuf. I'll expect more now.
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