Customer adds note in log in clueless

If customers could add a comment record in the clueless log for a particular line, then that could be a reminder of the time a particular action was taken or an explanation which could benefit AA tech support. Example: "modem taken offline - maintenance - evaluating new unit model xyz" or "power cut", "lightning strike", "router rebooted - admin"

You've got to admit this is a brilliant and cheap idea to help everyone.

Author: Cecil Ward, 27.03.2017, 20:14
Idea status: under consideration


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